Refund policy

Return & Refund Policy

At Tiny Haven Toys, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

  • We accept returns within 14 days of the delivery date.

  • Items must be unused, undamaged, and in their original packaging.

  • A valid proof of purchase is required to process any return.

Non-Returnable Items

  • Used, damaged, or altered products

  • Clearance or sale items (unless received defective)

  • Items returned after the 14-day return window

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

  • Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.

How to Initiate a Return

To start a return or refund request, contact us at:

📧 care@tinyhaventoys.com
📞 (859) 710-9259

Business Information

Tiny Haven Toys
📍 212 N 2nd St Ste 100, Richmond, KY 40475, United States
🌐 www.tinyhaventoys.com