Shipping Policy

At Tiny Haven Toys, we are committed to delivering your pet’s favorite toys and accessories safely and on time. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

Shipping Time

• Estimated delivery time is 5–10 business days, depending on your location.

• Shipping times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Shipping Rates

• Shipping costs (if applicable) are calculated and displayed at checkout before completing your purchase.

Shipping Address Accuracy

• Customers are responsible for providing accurate shipping information.

• Tiny Haven Toys is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses.

Tracking Information

• Once your order has shipped, tracking information will be provided via email (if available).

Lost or Delayed Packages

• If your package is delayed or appears lost, please contact us and we will assist you in working with the shipping carrier.

• Tiny Haven Toys is not responsible for carrier-related delays.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

Contact Us

For any shipping-related questions, reach out to us at:

Tiny Haven Toys
📍 212 N 2nd St Ste 100, Richmond, KY 40475, United States
📧 care@tinyhaventoys.com
📞 (859) 710-9259
🌐 www.tinyhaventoys.com